Onsite Engagement Manager

  • 06 Apr 2018 12:28 PM
    Message # 6051021

    “The Insight to Understand. The Care to Do it Right.”

    About TheMIGroup:

    TheMIGroup delivers a full range of innovative global mobility and relocation solutions.  We support

    the success of our clients’ mobility programs through relocation management, assignment

    management, compensation services, consulting, supply chain management and move

    management.  Our success is due to valuing our people as our biggest asset, our people all sharing a

    common passion for exceptional customer service, hard work, and continuous improvement. 

    In Search of the Right Fit…

     

    Onsite Engagement Manager

    Onsite at our client’s location in Foster City

     

    We are looking for an experienced Engagement Manager who will be responsible for managing the Company’s on-site relationship with our corporate clients, ensuring we continuously meet our service commitments and any emerging client needs and wants whilst also managing a team delivering global assignment management services to the client. You will be responsible for ensuring all staff understand their roles and Company’s expectations while providing coaching and support to carry out their jobs in an efficient and effective way. Maintaining and enhancing client relationships through on-going communication and face to face meetings, to assess client needs and provide feedback on product/service and operation processes is required. You will have responsibility for ensuring and evaluating quality customer service delivery by establishing and implementing policies and procedures to ensure efficiencies and standards are maintained. You will act as a client advocate with internal staff and external Providers/Suppliers, to resolve customer complaints and service issues by effectively communicating the client’s philosophy and needs with regard to relocation policies. You will Leverage your on-site position to create relationships with client stakeholders and to learn and understand the culture of the client and ways for MI to benefit with that knowledge to provide optimized solutions to improve the program and customer experience, while upholding MI culture and values in day to day interaction with client stakeholders.

     

    As the successful candidate you will have a university or college degree in a relevant business program. You will also have excellent relationship development and management skills. Sophisticated interpersonal skills; be mature and articulate; with the ability to interact with key stake holders at all levels internally and externally. Excellent knowledge of Human Resource functions within global mobility assignment management with knowledge of global compensation, immigration and tax processes being an asset. You must be methodical, organized and conscientious with the ability to multi-task in a fast paced environment. Strong computer skills, including MS Office are required; knowledge of SAP would be advantageous.

     

    To apply, please visit our website at www.themigroup.com

     

    TheMIGroup would like to thank all applicants, however, only those selected for an interview will be contacted. Personal data collected will be used for recruitment purposes only. TheMIGroup is an Equal Opportunities Employer.

     

     



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