Operations Manager, Expense Management, Pleasanton, CA

  • 06 Sep 2018 6:06 PM
    Message # 6657693

    Interested candidates should contact careers@nucompass.com


    The Operations Manager for Expense Management is responsible for managing the service teams delivering relocation expense management services. Complete ownership and accountability for teams administering corporate client’s relocation program, ensuring customer and client satisfaction. Must have an in-depth knowledge of relocation cost management systems, payroll functions, accounts payable and receivables, gross-up and withholding calculations and electronic data feeds.

    Essential Functions and Responsibilities include the following. Other duties may be assigned.

    • ·         Plans, organizes and directs the day-to-day service team activities consistent with company goals. Manages the team to meet/exceed quality service, data integrity and production goals.
    • ·         Assists/directs problem solving/issue resolution.
    • ·         Recruit, interview staff and conduct performance reviews for department employees.
    • ·         Assesses developmental needs of employees and assists in training and development of employees consistent with company-wide practices.
    • ·         Assists with managing relationships on all assigned accounts, ensuring a high level of client (payroll) satisfaction with relocation expense services.  Assures accuracy in delivery of relocation expense, gross-up and withholding data to clients.
    • ·         Participates in meetings and presentations with clients, prospects and service teams as required.
    • ·         Takes ownership for cost of service delivery; manages the activity/headcount for the team.
    • ·         Handles day-to-day problem solving and training related to relocation issues.
    • ·         Completes corporate and team projects as required.
    • ·         Participates in client implementations, payroll integration and gross up projects as required 
    • ·         Provides input to senior management on decisions related to the expense management function of the company.

    Qualifications and/or Experience:

    ·         Minimum 5 years applicable relocation, payroll and/or relocation expense management. 

    ·         Bachelor’s degree in Accounting preferred

    ·         Technical  knowledge of  Relocation Expense Management including  Relocation tax law, payroll processes and reporting, audit practices and invoicing,  Understands and can clearly communicate relationship between relocation payments, gross up, transferee pay and W-2 Statements

    ·         Proficient in applicable Microsoft programs including, Outlook, Excel, Word and company tools and applications

    ·         Demonstrated ability to relate well with clients, transferees  and colleagues and maintain professional relationships

    Required Knowledge and Skills

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – First seeks to understand customer needs; Displays courtesy and sensitivity; customer needs; solicits customer feedback to improve service.

    Communications – Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.  Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.

    Planning & Organization – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; integrates changes smoothly; sets goals and objectives; works in an organized manner.

    Problem Solving – Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

BAMM 2018 Scholarship

BAMM is offering a scholarship program for Bay Area high school seniors that were relocated between 9th and 12th grade. The scholarship application period is from October 1 through February 24. Mark your calendar – Registration information will be here when it reopens. Winners will be announced in Spring 2018.

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