Purpose of Job

Counsel clients and coordinate the relocation process for incoming and/or outgoing clients derived from 3^rd-party relocation companies/broker referrals, Internet inquiries and builder groups. The relocation coordinator assigns a sales agent and performs a variety of administrative activities to ensure a superior client experience.

Job Duties and Responsibilities

Common activities are listed below: actual position responsibilities may vary. Please refer to manager or human resources for specific duties and performance expectations of the position.

1. Client Service
   • Field leads for incoming and/or outgoing referrals, assess client needs, respond to inquiries and counsel client throughout relocation process.
   • Assign sales associate.
   • Facilitate communication between all parties and routinely follow up with client and sales agent.
   • Establish and foster relationships with other coordinators in the RELO® network to expand company exposure and facilitate referral if client is outside of the HomeServices service areas.
2. Administrative

·        Facilitate closing arrangements, final billings and commission payouts.

·        Maintain records, data base, client files and generate reports.

·        Schedule meetings and perform general office tasks.

·        Handle correspondence, support other relocation staff and assist with special projects.

·        May prepare newcomer packets and mailings for clients.

     3.    Perform additional responsibilities as requested or assigned.

May Also Perform the Following Duties and Responsibilities

Sales and service  

·        Establish relationships with and market to third party contacts in order to secure more business.

·        Develop and follow-up on leads using telephone, e-mail and postal mail contact.

·        Provide information and/or offer services such as mortgage, title and insurance.

·        Participate in agent training.

Performance Expectations

·              Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. 

·              Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. 

·              Establish and maintain positive and productive work relationships with all staff, customers and business partners.

·              Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities.  Take personal initiative for technical and professional development.

·              Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

·              Associate degree in business or related field or equivalent knowledge and work experience.

Experience:

·              Two to four years business experience preferred.

·              Real estate or relocation background preferred.

Knowledge and Skills:

·              Effective analytical, problem-solving and decision making skills.

·              Ability to prioritize and handle multiple tasks and projects concurrently. Good organization and time management skills.

·              Strong computer and communication skills.

·              Excellent customer service skills.

·              Some travel may be required in the future

LOCATION:  Cupertino, CA

Salary based on experience | Full Benefits

Email your resume to : careers@Intero.com  No phone calls please!

Intero Real Estate is an Equal Opportunity Employer